Vendor Protection Program - Fox OutLook

Vendor Protection Program

We understand how important security and peace of mind are in online business, so we created a Vendor Protection Program to help guard you from losing money to claims and chargebacks. Vendor Protection covers two particular types of buyer complaints:

“Unauthorized Transaction”
There’s a transaction, but the accountholder claims that he or she didn’t authorize payment.
“Item Not Received”
A buyer pays for an item but claims he or she didn’t receive it.

What are the requirements for Vendor Protection Program?

The item must be shipped.
Items are sent to the address on the Transaction Details page.
You ship items on time and according to your item description.
You must provide proof of delivery of the goods in the form of a shipping tracking code.
If we request documentation or other relevant information, we ask that you respond promptly (typically within three business days).

If your vendor protection request is valid we will pay the full amount of the order made to the vendor’s wallet.

What isn’t covered by Vendor Protection Program?

Claims, chargebacks, or reversals are filed because the item is significantly different from how it was described (e.g., you described an item as “new” but sent a used one).
Illegal or counterfeit items.
It involves an item that you deliver in person, including in connection with a payment made in your physical store.

Contact us

Email: [email protected]

Find your size in the chart below. If you do not know your size, use the “How to measure foot length” prompts at the bottom of the size guide to help you find the right size. Please note, the CM size displayed on shoe boxes and labels is different to the foot length (cm) in this size chart.

US WOMEN	US MEN	UK	EU	CM	IN
5.5	4	3.5	36	22	8.7
6	4.5	4	37	22.5	9
6.5	5	4.5	37.5	23	9.1
7	5.5	5	38	23.5	9.2
7.5	6	5.5	38.5	24	9.4
8	6.5	6	39.5	24.5	9.6
8.5	7	6.5	40	25	9.8
9	7.5	7	40.5	25.5	10
9.5	8	7.5	41.5	26	10.2
10	8.5	8	42	26.5	10.4
10.5	9	8.5	42.5	27	10.7
11	9.5	9	43	27.5	10.9
11.5	10	9.5	44	28	11
12	10.5	10	44.5	28.5	11.2
12.5	11	10.5	45	29	11.4

How to measure foot length

1. Tape a piece of paper to a hard, flat surface, ensuring the paper doesn’t slip.
2. Stand on the paper, feet shoulder width apart and weight evenly balanced (only one foot will be on the paper).
3. With a pen or pencil pointed straight down, have a friend or partner assist you by marking the tip of the big toe and the outermost part of the heel.
4. Once the marks are recorded, step off the paper and use a ruler or tape measure to measure the distance between the two points. This measurement represents the length of the foot.
5. Repeat the process with the other foot. Please note that it is common for one foot to be a slightly different length to the other.
6. Apply the longer of the two measurements to our size chart to find the right correlating size for the recorded foot length. If the measurement is between sizes, we recommend sizing up.

Find your size in the chart below. If you do not know your size, use the “How to measure foot length” prompts at the bottom of the size guide to help you find the right size. Please note, the CM size displayed on shoe boxes and labels is different to the foot length (cm) in this size chart.

US WOMEN	US MEN	UK	EU	CM	IN
5.5	4	3.5	36	22	8.7
6	4.5	4	37	22.5	9
6.5	5	4.5	37.5	23	9.1
7	5.5	5	38	23.5	9.2
7.5	6	5.5	38.5	24	9.4
8	6.5	6	39.5	24.5	9.6
8.5	7	6.5	40	25	9.8
9	7.5	7	40.5	25.5	10
9.5	8	7.5	41.5	26	10.2
10	8.5	8	42	26.5	10.4
10.5	9	8.5	42.5	27	10.7
11	9.5	9	43	27.5	10.9
11.5	10	9.5	44	28	11
12	10.5	10	44.5	28.5	11.2
12.5	11	10.5	45	29	11.4

How to measure foot length

1. Tape a piece of paper to a hard, flat surface, ensuring the paper doesn’t slip.
2. Stand on the paper, feet shoulder width apart and weight evenly balanced (only one foot will be on the paper).
3. With a pen or pencil pointed straight down, have a friend or partner assist you by marking the tip of the big toe and the outermost part of the heel.
4. Once the marks are recorded, step off the paper and use a ruler or tape measure to measure the distance between the two points. This measurement represents the length of the foot.
5. Repeat the process with the other foot. Please note that it is common for one foot to be a slightly different length to the other.
6. Apply the longer of the two measurements to our size chart to find the right correlating size for the recorded foot length. If the measurement is between sizes, we recommend sizing up.

Find your size in the chart below. If you do not know your size, use the “How to measure foot length” prompts at the bottom of the size guide to help you find the right size. Please note, the CM size displayed on shoe boxes and labels is different to the foot length (cm) in this size chart.

cm

in.

US WOMEN	US MEN	UK	EU	CM	IN
5	3.5	3	35.5	21.6	8 1/2
5.5	4	3.5	36	22	8 11/16
6	4.5	4	36.5	22.4	8 13/16
6.5	5	4.5	37.5	22.9	9
7	5.5	5	38	23.3	9 3/16
7.5	6	5.5	38.5	23.7	9 5/16
8	6.5	6	39	24.1	9 1/2
8.5	7	6	40	24.5	9 11/16
9	7.5	6.5	40.5	25	9 13/16
9.5	8	7	41	25.4	10
10	8.5	7.5	42	25.8	10 3/16
10.5	9	8	42.5	26.2	10 5/16
11	9.5	8.5	43	26.7	10 1/2
11.5	10	9	44	27.1	10 11/16
12	10.5	9.5	44.5	27.5	10 13/16
12.5	11	10	45	27.9	11
13	11.5	10.5	45.5	28.3	11 3/16
13.5	12	11	46	28.8	11 5/16
14	12.5	11.5	46.5	29.2	11 1/2
14.5	13	12	47.5	29.6	11 11/16

How to measure foot length

1. Tape a piece of paper to a hard, flat surface, ensuring the paper doesn’t slip.
2. Stand on the paper, feet shoulder width apart and weight evenly balanced (only one foot will be on the paper).
3. With a pen or pencil pointed straight down, have a friend or partner assist you by marking the tip of the big toe and the outermost part of the heel.
4. Once the marks are recorded, step off the paper and use a ruler or tape measure to measure the distance between the two points. This measurement represents the length of the foot.
5. Repeat the process with the other foot. Please note that it is common for one foot to be a slightly different length to the other.
6. Apply the longer of the two measurements to our size chart to find the right correlating size for the recorded foot length. If the measurement is between sizes, we recommend sizing up.

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